Client & Website Terms of Use & Privacy Policy

Melbourne Yoga and Pilates Terms and Conditions

Welcome to Melbourne Yoga and Pilates. Please read our Terms and Conditions carefully.

1. Melbourne Yoga and Pilates reserves the right to refuse entry to it’s premises.
2. Melbourne Yoga and Pilates is not responsible for the safekeeping of your belongings.
3. Every possible effort is made to deliver classes and services on time as advertised.
However, the schedule is subject to change or cancellation without notice. Melbourne Yoga and Pilates is not
liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
4. Class prices may increase from time to time to reflect increases in costs.
5. All purchases are final. Melbourne Yoga and Pilates does not offer refunds on services or products for
change of mind, injury, illness, change of address, exception if you are deemed medically unfit to participate in exercise for the foreseeable future, supported by a Medical certificate.
6. Passes and memberships may not be shared.
7. Cancellation must be made via the online booking system no less than 24 hours prior to the class or appointment start time. Classes or appointments cancelled after this point will be considered a “late cancel” and you will be charged for the class. Cancellations will not be accepted by phone or email.
8. No entry is permitted 10 minutes after the class start time.
9. Please cancel your class if you are unable to make it to make your place available for others.
10. Gift cards can be redeemed for classes or appointments. They are not redeemable for cash.
11. No refunds, transfers, suspensions or extensions are offered on unused portions of passes
due to illness, unhurt, change of address or any other reason.
12. In attending classes or appointments at Melbourne Yoga and Pilates, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Melbourne Yoga and Pilates or its members for any personal injury, property damage/loss, or wrongful death,
whether caused by negligence or otherwise.
13. Each time you attend a class you represent and warrant that you are in good physical
condition and know of no medical or other reason why you cannot or should not do passive or
active exercise.
14. Our staff and contractors are not medically trained. They are not qualified to assess if you
are in good physical condition and can exercise without risking your health, safety or comfort.

Purchase Policy.

If you need to cancel or reschedule your session, we require 24 hours’ notice. This will allow us to offer your spot to another person. If you're unable to provide the requisite notice, your session will be charged at the full rate. Your information will be encrypted using Securepay and SSL certificates. A decline fee may be charged by Ezidebit Australia in the event of a declined online payment. By completing this transaction you understand that 'Ezidebit Payment' will appear on your bank statement as the payment reference.

We aim to provide all clients with a safe online shopping experience. For all our online transactions we use MindBodyOnline. MindBodyOnline encodes your credit card and contact details to ensure their safe transfer to us. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send out newsletters and email notifications, however, should you wish to be removed from our mailing list at any time, you can opt out of email contact by logging in with your username and password, clicking through to My Profile and de-selecting the email option.

Unlimited Class Membership

1. The minimum term for a membership is 6 consecutive weeks, and allows unlimited access to all group classes - Power Flow, Power Barre, Core Flow, Mat Pilates.
- includes normally-scheduled classes and excludes special events.
- includes free mat storage if you bring your own mat.
- 10% off merchandise
- 10% off workshops
Membership numbers are limited. No Cancellations are permitted.
2. After six consecutive weeks the membership will automatically continue on a fortnightly basis until Melbourne Yoga and Pilates is advised by you via email (info@melbourneyogaandpilates.com) to terminate the membership. Fourteen days notice is required to process cancellations.
3. Membership fees will be charged to your credit card or bank account once per fortnight via Ezidebit Pty Ltd. Direct Debit formed to be filled and submitted at the studio.
4. It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit Pty Ltd is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited from your account 7 days after the failed payment.
5. Melbourne Yoga and Pilates is in no way responsible for additional bank fees that you may incur from your bank.
6. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
7. If an auto debit cannot be made for any reason, Melbourne Yoga and Pilates may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
8. Suspensions must be made in 14 day increments only i.e. 2 weeks minimum, for a maximum total of 6 weeks in your membership year. If further deferrals are required, a charge of $8/week will apply. Melbourne Yoga and Pilates cannot pro-rate day usage. Fourteen days’ notice prior to the suspension date request is required to process the suspension.
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
10. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Introductory offer holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
11. If auto-debit payments fail for 2 weeks or more, Melbourne Yoga and Pilates may in its absolute discretion cancel the membership.
12. The terms and conditions or our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on our website www.melbourneyogaandpilates.com (under Terms & Conditions at the bottom of the website).
13. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.

Unlimited Class +1 Pilates X Membership

1. The minimum term for a membership is 6 consecutive weeks, and allows unlimited access to all group classes - Power Flow, Power Barre, Mat Pilates & 1 Pilates X Class per week
- includes normally-scheduled classes and excludes special events.
- includes free mat hire
- includes free mat storage if you bring your own mat.
- 10% off merchandise
- 10% off workshops
Membership numbers are limited. You will be contacted within the week after online signup to complete the required paperwork. No Cancellations are permitted.
2. After six consecutive weeks the membership will automatically continue on a fortnightly basis until Melbourne Yoga and Pilates is advised by you via email (info@melbourneyogaandpilates.com) to terminate the membership. Fourteen days notice is required to process cancellations.
3. Membership fees will be charged to your credit card or bank account once per fortnight via Ezidebit Pty Ltd. Direct Debit formed to be filled and submitted at the studio.
4. It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit Pty Ltd is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited from your account 7 days after the failed payment.
5. Melbourne Yoga and Pilates is in no way responsible for additional bank fees that you may incur from your bank.
6. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
7. If an auto debit cannot be made for any reason, Melbourne Yoga and Pilates may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
8. Suspensions must be made in 14 day increments only i.e. 2 weeks minimum, for a maximum total of 6 weeks in your membership year. If further deferrals are required, a charge of $8/week will apply. Melbourne Yoga and Pilates cannot pro-rate day usage. Fourteen days’ notice prior to the suspension date request is required to process the suspension.
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty..
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
10. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Introductory offer holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
11. If auto-debit payments fail for 2 weeks or more, Melbourne Yoga and Pilates may in its absolute discretion cancel the membership.
12. The terms and conditions or our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on our website www.melbourneyogaandpilates.com (under Terms & Conditions at the bottom of the website).
13. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.

Unlimited Class +2 Personal Training Membership

1. The minimum term for a membership is 6 consecutive weeks, and allows unlimited access to all group classes - Power Flow, Power Barre, Mat Pilates & 2 Personal Training sessions per week
- includes normally-scheduled classes and excludes special events.
- includes free mat hire
- includes free mat storage if you bring your own mat.
- 10% off merchandise
- 10% off workshops
Membership numbers are limited. You will be contacted within the week after online signup to complete the required paperwork. No Cancellations are permitted.
2. After six consecutive weeks the membership will automatically continue on a weekly basis until Melbourne Yoga and Pilates is advised by you via email (info@melbourneyogaandpilates.com) to terminate the membership. Fourteen days notice is required to process cancellations.
3. Membership fees will be charged to your credit card or bank account once per week via Ezidebit Pty Ltd. Direct Debit formed to be filled and submitted at the studio.
4. It is your responsibility to ensure there are sufficient funds available to cover the weekly auto-debit. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit Pty Ltd is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited from your account 7 days after the failed payment.
5. Melbourne Yoga and Pilates is in no way responsible for additional bank fees that you may incur from your bank.
6. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
7. If an auto debit cannot be made for any reason, Melbourne Yoga and Pilates may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
8. Suspensions must be made in 14 day increments only i.e. 2 weeks minimum, for a maximum total of 6 weeks in your membership year. If further deferrals are required, a charge of $8/week will apply. Melbourne Yoga and Pilates cannot pro-rate day usage. Fourteen days’ notice prior to the suspension date request is required to process the suspension.
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
10. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Introductory offer holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
11. If auto-debit payments fail for 2 weeks or more, Melbourne Yoga and Pilates may in its absolute discretion cancel the membership.
12. The terms and conditions or our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on our website www.melbourneyogaandpilates.com (under Terms & Conditions at the bottom of the website).
13. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.

2 x Pilates X Membership

1. The minimum term for a membership is 6 consecutive weeks, and allows 2 x Pilates X class per week
- includes normally-scheduled classes and excludes special events.
- 10% off merchandise
- 10% off workshops
Membership numbers are limited. No Cancellations are permitted.
2. After six consecutive weeks the membership will automatically continue on a fortnightly basis until Melbourne Yoga and Pilates is advised by you via email (info@melbourneyogaandpilates.com) to terminate the membership. Fourteen days notice is required to process cancellations.
3. Membership fees will be charged to your credit card or bank account once per fortnight via Ezidebit Pty Ltd. Direct Debit formed to be filled and submitted at the studio.
4. It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit Pty Ltd is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited from your account 7 days after the failed payment.
5. Melbourne Yoga and Pilates is in no way responsible for additional bank fees that you may incur from your bank.
6. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
7. If an auto debit cannot be made for any reason, Melbourne Yoga and Pilates may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
8. Suspensions must be made in 14 day increments only i.e. 2 weeks minimum, for a maximum total of 6 weeks in your membership year. If further deferrals are required, a charge of $8/week will apply. Melbourne Yoga and Pilates cannot pro-rate day usage. Fourteen days’ notice prior to the suspension date request is required to process the suspension.
9. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
10. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Introductory offer holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
11. If auto-debit payments fail for 2 weeks or more, Melbourne Yoga and Pilates may in its absolute discretion cancel the membership.
12. The terms and conditions or our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on our website www.melbourneyogaandpilates.com (under Terms & Conditions at the bottom of the website).
13. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.

Intro 3 x 30min Personal Training Sessions

1. limit of 1 per customer
2. Must activate one month from purchase
3. Sessions must be completed 3 weeks from visit
4. Non-transferrable or refundable
5. Once purchased please contact us to organise your appointments. Email info@melbourneyogaandpilates.com
6. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Introductory offer holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they “no show” or late cancel two sessions in any two week period.

Yoga-Barre-Mat Pilates Class 10 Pack

1. Allows access to a maximum of 10 session of the following group classes - Power Flow, Power Barre, Core Flow, Mat Pilates.
- includes normally-scheduled classes and excludes special events.
2. 10 Class pack expires within 4 months of the sale date.
3. Class pack is to be paid in full at the time of purchase.
4. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
5. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Class pack holders will not be able to book another class on the same day. Members and Class pack holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
6. Packs may not be shared. Anyone caught sharing packs will be denied entry and forfeit their membership permanently.

Pilates X Class 10 Pack

1. Allows access to a maximum of 10 session of Pilates X group classes
- includes normally-scheduled classes and excludes special events.
2. 10 Class pack expires within 4 months of the sale date.
3. Class pack is to be paid in full at the time of purchase.
4. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
5. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Class pack holders will not be able to book another class on the same day. Members and Class pack holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
6. Packs may not be shared. Anyone caught sharing packs will be denied entry and forfeit their membership permanently.

Clinical Pilates 10 Pack

1. Allows access to a maximum of 10 session of Clinical Pilates 3 on 1 group classes
- includes normally-scheduled classes and excludes special events.
2. 10 Class pack expires within 4 months of the sale date.
3. Class pack is to be paid in full at the time of purchase.
4. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
5. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Class pack holders will not be able to book another class on the same day. Members and Class pack holders will have their booking privileges suspended if they “no show” or late cancel two classes in any two week period.
6. Packs may not be shared. Anyone caught sharing packs will be denied entry and forfeit their pack permanently.

Casual classes

1. Allows access to one class specified by the type of class purchased
- includes normally-scheduled classes and excludes special events.
2. Casual Class expires 1 day of the sale date.
3. Must be paid in full at the time of purchase.
4. Class Cancellation must be made via the online booking system up to 24 hours before a class without penalty.
5. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within 24 hours of the start time you will be charged for the class. Members or Class pack holders will not be able to book another class on the same day.
6. Anyone caught sharing passes will be denied entry and forfeit their pass permanently.

Ezidebit

Please download the Ezidebit Authority form, which includes full terms & conditions of the agreement.

 DDR_Melbourne_Yoga_Pilates

*Any declined payments will attract a $11.90 fee as of 1st February 2016

Website Terms of Use

These terms and conditions apply to the use of this website located at melbourneyogaandpilates.com.au (Website). In using this Website, you agree to be bound by these terms and conditions.

Terminology In these terms and conditions, the expressions we, us and our are a reference to Melbourne Clinical Exercise Pty Ltd ABN 33 158 368 711. Trading as Melbourne Yoga and Pilates

Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Specific Warnings
You must not access or use the Website (a) in a way that violates these terms and conditions, (b) for unlawful activities or purposes, (c) in a way that is fraudulent, inaccurate, false, misleading or deceptive, (d) in a way that violates any applicable law (including, without limitation, applicable privacy laws) or (e) in a way that infringes the rights (including our intellectual property rights, as described below) of any other person. You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked Website. Whilst we have no reason to believe that any information contained on this Website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this Website updated. Responsibility for the content of advertisements appearing on this Website (including hyperlinks to advertisers' own Websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.

Copyright
Unless otherwise indicated, copyright and other intellectual property rights in this Website (including text, graphics, photographs, logos, icons, domain names, service marks, information, design, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:
- adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this Website; or
- commercialise any information, products or services obtained from any part of this Website, without our written permission. All trademarks appearing on the Website belong to their respective owners.

Restricted Use
Unless we agree otherwise in writing, you are provided with access to this Website only for your personal use. You are authorised to print a copy of any information contained on this Website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this Website.

Linked Websites
This Website may contain links to other websites (linked Websites). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked Websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

Disclaimer
This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded. We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website. You indemnify us and our related bodies corporate and our respective officers, employees and agents against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against us arising out of a failure by you (or by any person using your password or ID, whether or not you have authorised that person to use your password or ID) to comply with these terms and conditions.

Privacy Policy

We undertake to comply with the terms of our privacy policy which is found on our Website.

Security of Information
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access
Access to this Website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination. Governing Law These terms and conditions are governed by the laws in force in Victoria.

Client terms and conditions
The terms and conditions that govern our reservation system and participation in Melbourne Yoga and Pilates classes and appointments can be found above.